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Delivery Information
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Australian Shipping charges
IMPORTANT : Free shipping does not apply to Cold Pack shipping for Natren products
Please note: Our preferred shipping companies are Australia Post or Fastway Couriers.
Final shipping company choice will depend on the shape, size and weight of the package to be delivered.
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Fastway Couriers
PO Boxes are not accepted. (Signature is Required)
Can't find your parcel above or want to ask a question?
Email us at: admin@wisechoices.com.au
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Australia Post
Orders within Australia – Regular Post
Orders will be delivered by Australia Post.
$8.95 for orders weighing less than 3kg
$14.95 for orders weighing more than 3kg
Delivery is FREE if your order is over $150 and weighing less than 3kg.
IMPORTANT : Free shipping does not apply to Cold Pack shipping for Natren products
Extremely heavy parcels may incur additional postage costs. We will contact you prior to dispatch if this is applicable to your order.
Orders within Australia – Express Post
Express Post is available for orders under 500g at a cost of $9.95. If your order qualifies for Express Post, this will be offered at checkout.
Australia Post Delivey Times:
Australia Post has outlined delivery times, click to see them.
If your order has not arrived within these timeframes, or if you have any other questions about your parcel, please contact us at: admin@wisechoices.com.au
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International Shipping Charges
Wise Choices will normally use Air Mail for international orders.
AU $24.95 for orders under $150 and weighing less than 1kg
AU $19.95 for orders over $150 and weighing less than 1kg
Orders with a total weight over 1Kg will be separately costed and a quote will be emailed to you.
If you do not wish to accept the quote the order will be cancelled and a full refund issued.
Australia Post has outlined International delivery times, click to see them.
Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you.
Please check the applicable Custom laws in your country before placing your order.
Wise Choices is not liable to pay such fees and is not responsible for the rejection of your parcel.
Important: International Orders are not entitled to Free Delivery or Flat Rate Shipping.
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NATREN Probiotic Shipping
All Natren brand products are delivered by Australia Post, Express Post and are sent surrounded with icepacks and carefully wrapped in special thermal bubblewrap.
We dispatch Monday to Thursday depending on delivery Post Code to ensure that the order arrives before the weekend.
Once the parcel is in the hands of Australia Post we have no control over delivery other than Parcel Tracking.
If you are concerned about Natren product integrity please read Natren Refrigeration Policy Guidelines
We are very careful to only order in probiotics at the beginning of the week to ensure they are shipped to us with no risk of sitting in a warehouse or delivery truck over the weekend.
If you are in a regional location please contact us at admin@wisechoices.com.au and we will organise the best method of dispatch.
If you are in a remote area, summer is probably not a good time to order.
Freight is extra for this service - "Cold Pack Shipping" must be selected at checkout or the order will be cancelled.
One Natren product : "Cold Pack Shipping" = $11.95
Two to Five Natren products: "Cold Pack Shipping" = $14.95 Total
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Damaged or Incorrect Item
Important: Please check that all items received are what you have ordered.
If you have received an incorrect item DO NOT OPEN IT.
We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition.
If you receive a damaged item please contact us within 4 days of delivery at: admin@wisechoices.com.au
Do not throw away as we will require proof that the item has been damaged.
(for example: images e-mailed to us of the damaged item).
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